Telemedicine FAQ


Why do people see doctors online?

Patients see a doctor online for a range of issues, from minor illnesses and injuries, symptoms from a chronic condition, and even general health and wellness concerns. Telemedicine allows for reliable and convenient doctor visits at any time with trained and certified physicians.

Here are a few reasons people go online to see a doctor:

  • I feel like I should probably see a doctor, but can't really fit it into my over-booked schedule.
  • I'm flying tomorrow and can't get out of work.
  • It's difficult for me to get a doctor's appointment.
  • I'm not sure if I should go to the ER or not.
  • My doctor's office is closed and I don't want to go to an urgent care clinic or hospital
  • I just moved and don't know any doctors in my area.
  • I just need a second opinion.
  • I'm between jobs and have no coverage.
  • I have a question about a loved-one's health and would like some advice.

And here are some of the most common conditions that can be diagnosed and treated online:

  • Bronchitis
  • Cough
  • Sinus infection
  • Sore throat
  • Urinary tract infection
  • Vomiting
  • Diarrhea
  • Fever
  • Pinkeye
  • Flu
  • Sprains and strains
  • Cold
  • Respiratory Infection
  • Headache
  • Depression
  • Anxiety
  • Weight concerns
  • Smoking Cessation

Why do people see nutritionists online?

Patients see nutritionists online to address issues including weight loss, diet, and eating disorders. Patients also see nutritionists to learn to better manage any chronic conditions- including renal disease, heart disease, cancer and diabetes. Telehealth allows for reliable and convenient nutrition counseling and planning with certified nutritionists.

Here are a few reasons people go online to see a nutritionist:

  • I am looking to make a change in my lifestyle
  • I would like to lose some weight
  • How do I eat a healthier diet?
  • I was just diagnosed with diabetes and want to understand what I can eat?
  • I am pregnant and have some diet questions
  • I am breastfeeding and have some questions about diet
  • I am on chemotherapy and having nausea
  • I have a picky child, what can I do?
  • I am a binge eater
  • I have a question about a loved-one's health and would like some advice

Why do people see therapists online?

Patients see therapists online for a variety of reasons. From chronic concerns such as depression and anxiety, to recent mental health conditions caused by events such as grief, divorce, parenthood, or other major life change. Online therapy can also address general mental health and wellness concerns. Telehealth allows for reliable and convenient therapy visits with trained and certified therapists.

Here are a few reasons people go online to see a therapist:

  • I feel like I should probably see a therapist, but can't really fit it into my over-booked schedule.
  • I don't want to be seen in a public waiting room waiting for a mental health clinician.
  • I'm flying tomorrow and can't get out of work.
  • I can't afford the transportation costs nor the time it takes for me to get to a therapists near me.
  • There aren't many therapists in my area.
  • I'm not sure if a therapist could help me with my anxiety or not.
  • My therapist is on maternity leave and I don't want to go to go to a clinic.
  • I just moved and don't know any therapists in my area.
  • I just need a second opinion.
  • I'm between jobs and have no coverage.
  • I have a question about a loved-one's mental health and would like some advice.

And here are some of the most common conditions that can be treated with online therapy:

  • Depression
  • Anxiety
  • Stress management
  • Attention problems
  • Sleep difficulties
  • Non-medication pain management strategies
  • Relationship challenges
  • Child behavior difficulties
  • Coping with chronic health problems
  • Weight management
  • Smoking Cessation

What is Online Medical Care?

Doctoronscreen is medicine built for the way you live today. It's a simple, affordable service that lets you see a physician whenever, however, wherever you want to online or by mobile app. All our doctors are local licensed in your state of residence and the service is as secure as an in-office visit. Your visit is scheduled for 3 minutes and can be extended the amount of time needed to handle most medical issues. Of course you can add more time should you need to. Once you're connected, your doctor can review your history, answer your questions and at their discretion diagnose, treat and even prescribe medication. If you receive a prescription, we'll send it straight to your pharmacy.

When do I use this service?

Special situations:

  • I feel like I should probably see a doctor, but can't really fit it into my over-booked schedule.
  • I'm flying tomorrow and can't get out of work.
  • It's difficult for me to get a doctor's appointment.
  • I'm not sure if I should go to the ER or not.
  • My doctor's office is closed and I don't want to go to an urgent care clinic or hospital.
  • I just moved and don't know any doctors in my area.
  • I just need a second opinion.
  • I'm between jobs and have no coverage.
  • I have a question about a loved-one's health and would like some advice.

Medical needs:

  • Patients use online medical care to address a range of issues, from acute needs to more general questions about their health. Upper respiratory issues and infections are the most common issues; also common are complaints of abdominal pain, fever and diarrhea.

Common issues:

  • Acute Bronchitis
  • Cough
  • Acute Sinusitis
  • Acute Pharyngitis
  • Acute Cystitis
  • Urinary Tract Infection
  • Abdominal Pain
  • Diarrhea
  • Fever
  • Acute Conjunctivitis
  • Painful Urination
  • Influenza
  • Respiratory Infection
  • Headache
  • Strep Throat
  • Smoking Cessation

Who are the doctors?

  • Generic is a primary care practice with a national/international network of  clinicians that provides online clinical services through Doctoronscreen.
  • Doctors you can see are licensed to practice medicine in your state.

When are they available?

Generic doctors staff  24/7 in states where they are licensed.

Can they write me a prescription?

Yes, if medically appropriate, and allowed in your state. Prescription writing is at the doctor's discretion. A consultation is not a guarantee of prescription.

When can prescriptions be provided?

Telehealth encounters are not always eligible for a prescription as some states do not allow prescribing by telehealth. All prescribing is at the discretion of the physician according the ability to evaluate the condition and clinical standards of care.

Physicians can only prescribe certain medications online. When treating patients online, physicians cannot prescribe:

  • Controlled substances (narcotics, anxiety medications, ADHD medications)
  • Muscle relaxants
  • Medications for erectile dysfunction
  • Any additional state specific controlled medications (additional pain medications, pseudo ephedrine)

Can medical forms (like sick slips) be filled out?

Our clinicians are able to provide simple forms like sick slips or back to work/school documents as clinically appropriate. We are not able to provide more substantial documents like FMLA forms, Disability forms or handicap/DMV documents as these documents require in in-person evaluation.

What is telehealth not for?

Telehealth is not for emergencies. This means you should not request an encounter for any serious or life threatening condition, suicidality or substance abuse. Conditions that are not appropriate for treatment via telehealth include:

  • Seizure
  • Chest pain
  • Neurological symptoms suggesting a stroke
  • Difficulty breathing
  • Dizziness or loss of consciousness
  • Sudden bleeding
  • Choking or gagging
  • Severe vomiting or diarrhea
  • Head injury
  • Possible broken bones
  • Severe headache
  • Severe pain
  • Cancer
  • Chronic medical conditions
  • Patients who want to hurt themselves (suicidality)
  • Patients who want to hurt others (homicidality)
  • Schizophrenia or hallucinations

If you have any of the above symptoms or any other serious medical concerns please call 911 or proceed to the nearest emergency department.

Can they diagnose my condition?

Yes, if medically appropriate. The doctor will decide based on what he or she learns during your consultation if a diagnosis is possible, or if you need further examination (e.g. tests, a physical exam, another specialty visit) just like an in-office visit.


Is my doctor online?

More and more doctors offer telemedicine everyday. If your doctor is not yet online, give us their information and we can send them information about joining the Generic Group.

What is Telemedicine?

       "Telemedicine is the ability to provide interactive healthcare utilizing modern technology and telecommunications."

I'm a physician. How can I get started in Telemedicine?

       The best way to get started in offering Telemedicine services is to find out everything you can about Telemedicine.      

Is it secure?

Yes, Doctoronscreen is designed to be a private, secure,and allows you to safely and confidentially consult with a doctor online.